An independent show guide not a venue or show. All tickets 100% guaranteed, some are resale, prices may be above face value. We're an independent show guide not a venue or show. We sell primary, discount and resale tickets, all 100% guaranteed prices may be above face value. We are an independent show guide not a venue or show. We sell primary, discount and resale tickets, all 100% guaranteed and they may be priced above or below face value.

Elf the Musical Reviews

Holiday & Christmas ShowsMusicalsFamily Shows

Average customer review: 2.5 star rating (2.7 Stars)

Number of reviews: 31



2.0 star rating from Chicago, Illinois


The show very loosely followed the movie. Definitely nowhere near as funny. A decent amount of unnecessary sexual innuendo considering it’s promoted to be family friendly. I found myself bored during the first half. I did enjoy Jovie- she has a beautiful voice.

2.0 star rating Erika from Naperville, Illinois


Save your money!!! The Chicago-Sun Times review is spot on. Lack of magic, inappropriate additions, missing classic scenes, sexual comments and sexual dancing that is not needed for Elf the musical. Felt like I took my child to see Chicago the Musical with the Santa dancing scene - disgusting. Call this woke Elf and you've got it right. Normal Elf - find another theater!

2.0 star rating Ingalls from Indianapolis, Indiana


As we were leaving, a kid tells his dad... "Dad! It was like two hours! Two Hours!" I laughed but that about sums it up. Elf was... Ok at best. But for $70 a pop? I expect more. There were only a few times the youngest of kids laughed. The band was awesome. Singing, acting, and music was pretty good but it seemed more like something you'd see in a High School play. (And yes, I've been to may plays oriented at children that were a thousand times better.) I was kind of shocked at this "family friendly" show by how much innuendo, cussing, and other unnecessary shoutouts, jabs, promotions it had of various "cultures". The words "Cringe" and "Cash Grab" describe this play. The highest compliment I heard while in the lounge was one mom describing it as "cute" in a submissive sort of tone. I'm not sure I can even say that. I would give the actors 3.5 stars, the casting a 2 star, but the play itsself???? One is harsh. 1.5?

1.0 star rating from Denver, Colorado


This is the first time I’ve left Online review for anything. We were very disappointed with the language, sexual innuendo, and general inappropriateness for kids. We would’ve left in the middle of the show if that would have not caused more difficulty for children then just staying and sticking it out. Our eight-year-old was very sad about some of the language that he heard in the show. We’re also left to wonder whether the sexual innuendo is something that we will have to explain to the children. Regardless, it wasn’t particularly good show, but we had gone for the kids anyway who, along with their parents, love the movie. My advice: stick to the movie, or, at the very least, don’t take kids.

1.0 star rating Brittnee from Columbus, Ohio


The venue was the Primary issue. We often buy tickets for the Balcony at the Ohio Theater but had never seen a show at The Palace Theater. We arrived atleast 20 minutes before show time but the line was wrapped around the building and we didn't make it inside until 10 minutes after the show was supposed to start. We heard that doors weren't opened until 15 minutes before. The seats in the balcony of the Palace Theater are unreasonably small. I am only 5' 4" and I had no room to move. My sister and my mother are taller than me and the seats in front of them dug into their knees. The show started 30 minutes late. It was difficult to see but what we did see was just bizarre and not particularly funny. We love the movie but this was nothing like it. It was people dancing on their knees and a very bland Buddy the Elf. To be fair, we only saw like 2 songs because they had to pause the show for technical difficulties. We were an hour in and just gave up and went home.

1.0 star rating MZ from Chicago, Illinois


Terrible adaptation, must've been choreographed by someone working on Chicago, every dance sequence was burlesque/cabaret style. Drunk Santa was awful, just a horrible experience, I'm shocked it sold out and shocked that Drury lane would put this garbage out.

1.0 star rating from Chicago, Illinois


PC and woke are fine. But not when messing with a family classic. Totally embarrassed to take my group there. Let elf be elf. PC, sex and woke should be disclosed. I’d enjoy it but I’d want to know ahead of time. Acting was great. But the PC, woke BS…. Doubt I’d ever take my family or friends to Drury again wothout checking. Parents if you live your kids….see the movie. It’s cheaper and it won’t poison them. No reason to worry with the movie. Biggest regret if 2022. Can’t get this Time or money back


What you thought

Seen Elf the Musical? Loved it? Hated it?

Help your fellow Phoenix Theater visitors by leaving the first review. Everyone will love you for it, we promise!

Write a review now


Venue home

Venue home







Additional Information

seating chart
SeatingSeating map

Spread the word

Sound good to you? Share this page on social media and let your friends know about Elf the Musical at Phoenix Theatre.

Get the T-shirt

Official Elf the Musical broadway souvenir merchandise

Please note: The term Phoenix Theatre and/or Elf the Musical as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Phoenix Theatre and/or Elf the Musical and are used herein for factual descriptive purposes only. We are in no way associated with or authorized by the Phoenix Theatre and/or Elf the Musical and neither that entity nor any of its affiliates have licensed or endorsed us to sell tickets, goods and or services in conjunction with their events.